Service - Shipping

No problem! We created our "Gift a Custom Necklace Kit" just for you! The recipient will receive a beautiful acrylic box with drawing suppliers and details on how to order their prepaid necklace.

Each order is highly customized and takes 2-3 weeks to be custom 3D designed, 3D printed, metal cast and polished. Once your jewelry is produced and packaged a shipping confirmation is sent via email that includes your order tracking number. Please note the production period will begin once the drawing has been received and approved. 

Fun fact- To this day we've yet to have a child's drawing we couldn't turn into jewelry! If we'd rather get our approval before you place your order please email a photo of the artwork to hello@sproutdesignlab.com

Take a photo of the artwork you would like to use and at checkout use the NOTES section to give us more details. For example say "use only the heart, not the scribble on the right". If we have any questions we will reach out to you via email!

Our jewelry collections are currently available in Sterling Silver, 14K Gold, and Platinum.

Please refer to the following tips to ensure that your pieces remain in top condition: 

Store your jewelry separately. Keep your jewelry in a closed box or it's own bag away from other jewelry, especially jewelry made with different colors of metal. Different metals can react and cause each other to oxidize, fade, tarnish, or scratch.

Remove during the following activities: Showering, bathing, or washing your hands, exercising (salt in sweat affects plating), applying perfume, lotions, oils etc, sleeping, swimming (especially in chlorine), cleaning with harsh chemicals, sauna or high humidity/extreme heat conditions.

Cleaning Sterling Silver & 14K Gold: 

Sterling Silver can be cleaned using a sterling silver cloth or sterling silver cleaning solution. 

While 14k gold will not tarnish or fade, it can accumulate dirt. Occasionally rub a soft cloth over your gold jewelry to help increase shine. 14k Gold jewelry can be cleaned every few months using mild detergent and warm water. Soak the piece in the solution for up to three hours, rub with a cloth or brush to remove any dirt, then rinse clean with warm water, and dry with a soft cloth.

We produce the highest quality jewelry and stands by each product we design and sell. To this day we have never had a customer return their necklace!

Due to the customization of each piece all orders are final sale and can only be canceled or altered within 48 hours of purchase. However, if you are not happy with the way your piece turned out, we will repair or remake it to your satisfaction. Note that we can't be responsible for any remakes due to the wrong material selected, drawing selected, or dissatisfaction with the jewelry’s resemblance to the selected drawing. We also offer a one-year warranty for any repairs due to wear-and-tear. 

To return an item, please contact our team at hello@sproutdesignlab.com. You will need to provide us with the details of your order, a description of any issues, and the reason for the return. All returns must be received within 14 days of issuance of the return authorization. At this time we do not accept returns on international orders.

After your return has been received, please allow up to 5-8 weeks for us to review your item, repair, or remake if necessary and deliver the item back to you. Please note that any replacement cannot be made or shipped until we have received the original item(s).