1. How do I submit my child’s drawing?
We know that selecting one design from all your child’s beautiful artwork will be difficult so our designers are here to help!
If you’ve already chosen the drawing simply upload a clear photograph of it using the “Upload Now” button on the product page.
If you know you want a Sprout product but aren’t quite sure which drawing to select use the “Upload Later” selection. Your assigned engineer will reach out via email upon checkout to assist you in selecting the perfect drawing for your special piece!
2. What are the guidelines for selecting a drawing?
For best results submit a children’s drawing using marker or pen with distinct lines. Simple shapes such as hearts, stars, and flowers are very popular. Animals and people make for a more unique piece. Limit the number of animals and people to one per pendant, although some exceptions can be made.
Some drawing features, such as eyes and mouth locations, may be altered slightly for production purposes. Each drawing feature must be connected to another feature. All products are created at our discretion.
3. Do you only create single pendant custom necklaces?
Our launch collection is the single pendant necklace. Our design engineers are currently working on a multi-pendant necklace. Future collections will be released quarterly and will include single pendant bracelets, charm bracelets, earrings, and rings.
We haven’t forgotten about the dads! Our long term goal is to release a men’s collection. This will include children’s drawings turned into keychains, pins, and cufflinks perfect for Father’s Day.
4. How long will it take for me to receive my purchase?
Each order is highly customized and takes 4-6 weeks to be custom 3D designed, 3D printed, metal cast and polished. Once your jewelry is produced and packaged a shipping confirmation is sent via email that includes your order tracking number. Please note the production period will begin once the drawing has been received and approved.
5. Will I get updates throughout the design process?
Yes! You can easily track your design through each stage of the production progress on our website! See the “Track Order” tab and simply enter your email and confirmation number. If you have any questions please email us firstname.lastname@example.org
6. What is your jewelry made from and how can I ensure that my jewelry stays in top condition?
Our jewelry collections are currently available in Sterling Silver, 14K Gold, and Platinum.
Please refer to the following tips to ensure that your pieces remain in top condition:
Store your jewelry separately. Keep your jewelry in a closed box or it's own bag away from other jewelry, especially jewelry made with different colors of metal. Different metals can react and cause each other to oxidize, fade, tarnish, or scratch.
Remove during the following activities: Showering, bathing, or washing your hands, exercising (salt in sweat affects plating), applying perfume, lotions, oils etc, sleeping, swimming (especially in chlorine), cleaning with harsh chemicals, sauna or high humidity/extreme heat conditions.
Cleaning Sterling Silver & 14K Gold:
Sterling Silver can be cleaned using a sterling silver cloth or sterling silver cleaning solution.
While 14k gold will not tarnish or fade, it can accumulate dirt. Occasionally rub a soft cloth over your gold jewelry to help increase shine. 14k Gold jewelry can be cleaned every few months using mild detergent and warm water. Soak the piece in the solution for up to three hours, rub with a cloth or brush to remove any dirt, then rinse clean with warm water, and dry with a soft cloth.
7. What is your process for creating each one of a kind piece?
We are able to bring your children’s drawings to life because of the extraordinary advances in 3D printing. After a review of the selected drawing our engineers begin their design process. They bring the 2D drawing to life by manipulating lines and shapes to create the 3D CAD model rendering.
Our 3D printing process starts by first printing the castable model in resin. This model is then used to create a mold. This mold is an exact negative of your design. Liquid metal is poured into this mold to create your custom metal piece. Once cooled post-processing begins. This includes plating if required and polishing to perfection.
Each of our products come with a paper print of the original children’s drawing. Our graphic designers use adobe illustrator to enhance the drawing and eliminate any background features. This brings our customers a lot of joy to do a side by side comparison between the jewelry piece and the drawing!
Your custom jewelry is carefully inspected, packaged, and shipped in our unique packaging. This includes a glass jewelry dish to house your jewelry when not being worn.
Follow us in instagram @sproutdesignlab for behind the scene videos of our design process
8. Can I reorder a previously designed piece for friends and family?
Of course! Either upload the same children’s drawing or at checkout add in the Cart Notes the original purchaser’s name and a description of the drawing. Upon checkout our team will then reach out to confirm and process your order.
9. What is your return policy?
Sprout produces the highest quality jewelry and stands by each product we design and sell. Due to the customization of each piece all orders are final sale and can only be canceled or altered within 24 hours of purchase. However, if you are not happy with the way your piece turned out, we will repair or remake it to your satisfaction. Note that we can't be responsible for any remakes due to the wrong material selected, drawing selected, or dissatisfaction with the jewelry’s resemblance to the selected drawing. We also offer a one-year warranty for any repairs due to wear-and-tear.
To return an item, please contact our team at email@example.com. You will need to provide us with the details of your order, a description of any issues, and the reason for the return. All returns must be received within 14 days of issuance of the return authorization. At this time we do not accept returns on international orders.
After your return has been received, please allow up to 5-8 weeks for us to review your item, repair, or remake if necessary and deliver the item back to you. Please note that any replacement cannot be made or shipped until we have received the original item(s).
10. Do you accept orders outside the US?
Yes, Sprout currently ships to a limited number of international countries but are adding new countries monthly. We currently ship to the US, Canada, UK, and Australia. Please note all prices are in USD and all communications will be in english.
All orders shipped internationally may be subject to local custom fees or duties. Sprout Design Lab does not have information on duties or customs, therefore we are not able to estimate these charges. Sprout is not responsible for these associated fees. All fees will be paid by customer at the time of delivery.
Shipping times for international orders will vary and Sprout is unable to guarantee delivery dates on international orders. Customs processing may delay international shipments an additional 10 business days. At this time we do not accept returns on international orders. If your order arrived damaged or defective, please contact us at firstname.lastname@example.org.